Get Callout Response

Retrieve callout response data including recordings and transcriptions

GET /callouts/{id}/response

cURL

curl --request GET \
     --url https://api.credira.com/v1/callouts/callout_123456789/response \
     --header 'Authorization: Bearer YOUR_API_KEY' \
     --header 'Content-Type: application/json'

{
  "success": true,
  "data": {
    "callout_id": "callout_123456789",
    "status": "completed",
    "total_attempts": 3,
    "successful_attempts": 2,
    "responses": [
      {
        "attempt_id": "attempt_001",
        "type": "call",
        "status": "completed",
        "timestamp": "2024-01-20T10:00:00Z",
        "duration": 180,
        "call_recording_url": "https://api.credira.com/recordings/callout_123456789_attempt_001.mp3",
        "transcription_url": "https://api.credira.com/transcriptions/callout_123456789_attempt_001.txt",
        "confidence_score": 0.95,
        "sentiment_score": 0.75,
        "keywords": ["payment", "invoice", "overdue"],
        "summary": "Customer acknowledged the invoice and agreed to pay by end of week",
        "voice_agent_id": "agent_456789123"
      },
      {
        "attempt_id": "attempt_002",
        "type": "email",
        "status": "delivered",
        "timestamp": "2024-01-20T11:00:00Z",
        "email_subject": "Payment Reminder - Invoice #INV-001",
        "opened_time": "2024-01-20T11:15:00Z",
        "clicked_time": "2024-01-20T11:20:00Z",
        "template_id": "template_789123456"
      }
    ],
    "analytics": {
      "total_duration": 180,
      "average_confidence": 0.95,
      "sentiment_analysis": "positive",
      "key_topics": ["payment", "invoice", "overdue"],
      "customer_engagement": "high"
    },
    "created_time": "2024-01-19T09:00:00Z",
    "completed_time": "2024-01-20T12:00:00Z"
  },
  "meta": {
    "timestamp": "2024-01-15T10:30:00Z",
    "request_id": "req_123456789"
  }
}

Retrieve detailed response data for a specific callout, including call recordings, transcriptions, and other analytics.

This endpoint provides comprehensive response data for a callout, including all communication attempts and their outcomes.

Request

id · string · required

The unique identifier of the callout to retrieve response data for

Authorization · string · required

Bearer token for API authentication

cURL

curl --request GET \
     --url https://api.credira.com/v1/callouts/callout_123456789/response \
     --header 'Authorization: Bearer YOUR_API_KEY' \
     --header 'Content-Type: application/json'

{
  "success": true,
  "data": {
    "callout_id": "callout_123456789",
    "status": "completed",
    "total_attempts": 3,
    "successful_attempts": 2,
    "responses": [
      {
        "attempt_id": "attempt_001",
        "type": "call",
        "status": "completed",
        "timestamp": "2024-01-20T10:00:00Z",
        "duration": 180,
        "call_recording_url": "https://api.credira.com/recordings/callout_123456789_attempt_001.mp3",
        "transcription_url": "https://api.credira.com/transcriptions/callout_123456789_attempt_001.txt",
        "confidence_score": 0.95,
        "sentiment_score": 0.75,
        "keywords": ["payment", "invoice", "overdue"],
        "summary": "Customer acknowledged the invoice and agreed to pay by end of week",
        "voice_agent_id": "agent_456789123"
      },
      {
        "attempt_id": "attempt_002",
        "type": "email",
        "status": "delivered",
        "timestamp": "2024-01-20T11:00:00Z",
        "email_subject": "Payment Reminder - Invoice #INV-001",
        "opened_time": "2024-01-20T11:15:00Z",
        "clicked_time": "2024-01-20T11:20:00Z",
        "template_id": "template_789123456"
      }
    ],
    "analytics": {
      "total_duration": 180,
      "average_confidence": 0.95,
      "sentiment_analysis": "positive",
      "key_topics": ["payment", "invoice", "overdue"],
      "customer_engagement": "high"
    },
    "created_time": "2024-01-19T09:00:00Z",
    "completed_time": "2024-01-20T12:00:00Z"
  },
  "meta": {
    "timestamp": "2024-01-15T10:30:00Z",
    "request_id": "req_123456789"
  }
}

{
  "success": false,
  "error": {
    "code": "INVALID_REQUEST",
    "message": "Invalid callout ID format"
  },
  "meta": {
    "timestamp": "2024-01-15T10:30:00Z",
    "request_id": "req_123456789"
  }
}

{
  "success": false,
  "error": {
    "code": "UNAUTHORIZED",
    "message": "Invalid or missing API key"
  },
  "meta": {
    "timestamp": "2024-01-15T10:30:00Z",
    "request_id": "req_123456789"
  }
}

{
  "success": false,
  "error": {
    "code": "FORBIDDEN",
    "message": "You don't have permission to access this callout"
  },
  "meta": {
    "timestamp": "2024-01-15T10:30:00Z",
    "request_id": "req_123456789"
  }
}

{
  "success": false,
  "error": {
    "code": "NOT_FOUND",
    "message": "Callout not found"
  },
  "meta": {
    "timestamp": "2024-01-15T10:30:00Z",
    "request_id": "req_123456789"
  }
}